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DT Usability Analysis Survey (Report and Conclusions available)

Posted: 14 Mar 2016, 18:11
by rddm
Hello, I'm a student in ISEP (Instituto Superior de Engenharia do Porto) in Portugal and I need to do a work of usability analysis. This work will be done by me and a friend (not a user in this forum).
Spoiler:
I choose to do about Deskthority because I think administration will like to see the results and change the forum for better.

This isn't a official survey, I'm doing this on my own.
All the results and report will be sent to webwit and matt3o and may be I will post in this thread.

Instructions:
This survey is based on usability analysis.
The first form page we want you to rate each structure based on the use, organization, importance and accessibility of each section.
The second and third form page we want you to rate each functionality based on difficulty.
In the last section we want a general opinion of forum's usability.Also you will be able to give us critics and suggestions.

Every question has a range of values between two opposite attributes, being the mean value (3) a neutral value.
There are no right or wrong answers. Do not feel inhibited to point positives or negatives to enunciate frustrated or rewarded expectations.

The form filling time is 5 minutes.

Link: http://goo.gl/forms/jju04Hx7V5
It will be open until Wednesday/Thursday, but as we said in Portugal «Don't do tomorrow, what you can do today»

Finally I would like to acknowledge the time and effort spent.
THANK YOU ALL THAT PARTICIPATE

Its was a simple work, just to start using the R.
So the report as I said: https://drive.google.com/open?id=0B1sOO ... XJHbDhsalE
I know the .pdf is in Portuguese but the graphics and tables are in English. If you know something about statistic you will understand.



Conclusion using google translate:
The results obtained were overall very positive having no less than average 3 (neutral value), and the general opinion and the average general features above or equal to 4.The general opinion was pretty consistent with only three variables in the standard deviation was higher than 1. That said we think the conclusions to be drawn must be based just on what should be improved.

Regarding the overall structure of the forum, the structure that had worse price was Deskthority Bottom Bar which had 3 negative responses, one of the worst. also presented much indifference, with 13 responses neutral value.

On the general features of the forum the issues with worse prices were the find, edit, remove topics or posts and should be the first features to be improved.

Regarding the features of the members considered worse was to find members taking

even a minimum score of response. All features of this category had several answers negative value (<3 values).

Broadly should be noted that the 27 replies on the ease of use only one was neutral, and all the other higher.[/spoiler]

Also in the last pages you can get the R script and a copy of the .csv file

Critics & Suggestions (From members)
-Needs dark themes and multi-quotes

-In my opinion there should be a tab next to "Spy, Top topics Wiki, IRC, search" which lists all the threads i took part at. I dont want to be notified about each topic i answerd per mail, but to see them would be a really nice feature.
The site is quite good in its current incarnation. There are a few things that could be streamlined, such as images being auto-spoilered in quotes and the spy functionality putting some oddball things on the feed.

-messaging could be improved and marketplace is very hard to understand

-As far as forums go, it’s a pretty good implementation. phpBB tables remain a living nightmare (adding tabular content to a post is for all extents and purposes simply impossible), and there are some weird bugs relating to time zones when not logged in (like "Last post: Today, 23:50" at 08:25 — the man with a really long scarf called and wants a word) but generally, not much to complain about.

Posted: 14 Mar 2016, 18:17
by seebart
You're expecting people to help you but you're missing the two magic words. Th...Y..

Posted: 14 Mar 2016, 18:23
by Spikebolt
rddm wrote: Finally I would like to acknowledge the time and effort spent.

Image

Posted: 14 Mar 2016, 19:46
by Ray
on second page I noticed google forms, clicked on Terms of Service, tl;dr - sorry

Posted: 14 Mar 2016, 20:12
by Prelim
done! ;)

Posted: 14 Mar 2016, 20:47
by miguelbazil
You have my sword :D

Posted: 14 Mar 2016, 21:48
by Zaphir
I participated aswell. :)

Posted: 14 Mar 2016, 22:25
by rddm
I changed the term of the analysis to another more accurate. Thanks to all users that already participate.

Posted: 14 Mar 2016, 23:25
by fohat
rddm wrote:
as we said in Portugal «Don't do tomorrow, what you can do today»
I thought that this came from Benjamin Franklin in the mid-1700s, but apparently it started in France in the mid-1300s.

Posted: 15 Mar 2016, 20:35
by rddm
Almost 300 users online and only 14 answers, it only takes 5 minutes!
It will be nice if I get at least 100 to get more accurate results.

Posted: 15 Mar 2016, 21:49
by Prelim
they're only here to browse the "great finds" thread... so long and thanks for such a great community :/

Posted: 15 Mar 2016, 23:56
by elecplus
Good luck with your project! I did my part.

Posted: 16 Mar 2016, 09:20
by CeeSA
I miss a possibility to skip some answers...
There are questions about points I really don't care or never use... But all my votes has the same "weight" (German phrase).

BTW: "View your posts" should still replace "Top Topics" ;)

Overall I am really happy with the DT appearance!

Posted: 16 Mar 2016, 09:40
by andrewjoy
I did the survey,

One major thing that would be cool would be to be able to search the Great finds thread by country so only ebay.co.uk or only ebay.com

Dont think its possible but it would be super cool!

Posted: 16 Mar 2016, 10:19
by Halvar
andrewjoy wrote: One major thing that would be cool would be to be able to search the Great finds thread by country so only ebay.co.uk or only ebay.com
Nah, don't make it even more approachable for cursory lurkers!

Posted: 16 Mar 2016, 11:23
by kbdfr
andrewjoy wrote: […] One major thing that would be cool would be to be able to search the Great finds thread by country so only ebay.co.uk or only ebay.com

Dont think its possible but it would be super cool!
PM'd because Halvar is of course right:
Halvar wrote: […] Nah, don't make it even more approachable for cursory lurkers!
:mrgreen:

Posted: 16 Mar 2016, 18:42
by DanielT
I have to take some time and participate. Will do that first thing tomorrow :)

Posted: 16 Mar 2016, 19:07
by Findecanor
I am dead-tired and sleep-deprived and it took me a bit of time to even understand what the purpose of this survey was...

Posted: 17 Mar 2016, 09:56
by DanielT
And submitted ;)

Posted: 17 Mar 2016, 15:32
by JotaCe
Done!

Posted: 17 Mar 2016, 19:35
by rddm
Update: 24 answers, I think if I post this topic in the great finds I will duplicate this in a hour.

Posted: 18 Mar 2016, 06:10
by DanielT
rddm wrote: Update: 24 answers, I think if I post this topic in the great finds I will duplicate this in a hour.
and put something in the text like nixdorf or beamspring or SAD that will atract some flies .... I think it would have been interesting for this study to include also the age of the participant, I think the results would be very useful.

Posted: 18 Mar 2016, 07:36
by kbdfr
Cross-posted here for a beginning:
off-topic-f10/keyboard-enthusiast-age-s ... 13274.html
:mrgreen:

Posted: 30 Mar 2016, 18:40
by rddm
@DanielT yes it was a interesting thing, but I prefer focus on user experience.

OP update with report and interesting things